Riggan Law Firm Sues Convergys Corporation For Working Phone Reps Off The Clock Without Pay

Recently, Riggan Law Firm, LLC, a Missouri overtime law firm, working in connection with Weinhaus & Potashnick, filed a class action overtime lawsuit against Convergys Corporation, which provides outsourced call center operations to various companies. According to its website, Convergys has 77,000 employees in 69 call centers located throughout the U.S. To read a copy of the lawsuit, click here. The suit, filed on behalf of a class of telephone customer service representatives (“CSRs”) at a call center located in Hazelwood, Missouri, alleges that Convergys violated the Fair Labor Standards Act and Missouri Law by failing to pay CSRs for time they spent working “off the clock” on a daily basis before and after their shifts. Specifically, the CSRs claim that they were required to engage in various preparatory activities–such as reading e-mails and logging into and loading various computer programs and applications–to become ready to begin taking calls before the beginning of their paid shifts and during unpaid lunch breaks. The CSRs also allege that they were required to log out of computer applications after completion of their paid shifts. The CSRs claim that they consistently work 40 or more hours per week, and that their unpaid work time amounted to unpaid overtime. In the lawsuit, the CSRs seek unpaid overtime, liquidated damages, attorneys’ fees, and court costs.